Legal

Cookie Policy

How we use cookies and similar technologies on our website.

This Cookie Policy explains what cookies and similar technologies are, how Vigilant Risk Manager Ltd ("VigilantGRC", "we", "us") uses them on our website (vigilantgrc.com) and our risk management platform, and how you can control or disable them.

This policy is supplementary to our Privacy Policy and should be read alongside it. Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR. Where cookies involve processing personal data, the legal basis is set out in our Privacy Policy.

1. What are cookies?

Cookies are small text files that a website saves to your browser when you visit. They allow the website to remember information about your visit — for example, that you have logged in, or that you agreed to our cookie policy — making your next visit easier and the site more useful to you.

Alongside traditional cookies, we may also use similar technologies such as:

  • Web beacons (tracking pixels) — tiny images embedded in emails or web pages that allow us to confirm that an email was opened or a page was viewed.
  • Local storage — a mechanism your browser provides to store larger amounts of data than a cookie; used to improve performance and remember preferences.
  • Session storage — similar to local storage but cleared when you close your browser tab.
  • Device fingerprinting — we do not use device fingerprinting techniques to track users without cookies.

Cookies can be session cookies (deleted when you close your browser) or persistent cookies (which remain on your device until they expire or you delete them). They can be set by us (first-party cookies) or by third-party services embedded in our pages (third-party cookies).

2. Why we use cookies

We use cookies for the following reasons:

  • Essential operation — to enable core website functions such as user login, secure form submission, and session management. Without these, the website cannot function correctly.
  • Performance and analytics — to understand how visitors interact with our website, which pages are most visited, and where users encounter problems, so we can improve the experience.
  • Functional preferences — to remember choices you make, such as your preferred content region or cookie consent status, so you do not have to re-enter them each visit.
  • Marketing and advertising — with your consent, to measure the effectiveness of our advertising campaigns, and to show you relevant content on third-party platforms.

3. Cookies we use

Strictly necessary Always active — cannot be switched off

These cookies are essential for you to access the website and use its features. They do not require your consent under PECR because they are technically necessary. They cannot be disabled through our cookie banner.

Cookie nameProviderPurposeDuration
_vsidVigilantGRC (first-party)Maintains your authenticated session state so you remain logged in as you navigate between pagesSession
_vcsrfVigilantGRC (first-party)Generates and validates security tokens to protect against cross-site request forgery attacks on all formsSession
cookie_consentVigilantGRC (first-party)Records your cookie consent choices so we do not display the consent banner on subsequent visits12 months
vrm_authVigilantGRC (first-party)Securely identifies authenticated Platform users; contains an encrypted reference only, not personal data directlySession / 30 days (if "remember me" selected)
Performance & analytics Require consent — help us improve the site

These cookies collect information about how you use our website — for example, which pages you visit most often and whether you encounter error messages. All information collected is aggregated and therefore anonymous. We use it to improve how our website works. We rely on your consent (PECR Reg. 6) to set these cookies; you may withdraw consent at any time via our cookie settings.

Cookie nameProviderPurposeDuration
_gaGoogle Analytics (GA4)Registers a unique ID to distinguish users and generate statistical reports on website use2 years
_ga_[ID]Google Analytics (GA4)Persists session-level data for the Google Analytics session2 years
_gidGoogle Analytics (GA4)Registers a unique ID to distinguish users — refreshed every 24 hours24 hours
_gatGoogle AnalyticsThrottles request rate to Google Analytics (prevents excessive data collection)1 minute

We have configured Google Analytics to anonymise IP addresses before data is transmitted to Google. We do not use Google Analytics' advertising features, audience sharing, or cross-device tracking.

Functional Require consent — enhance your experience

These cookies allow the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not consent to these cookies, some functionality may not work as intended.

Cookie nameProviderPurposeDuration
vrm_regionVigilantGRC (first-party)Remembers your preferred content region or language selection so you do not need to re-select it on each visit6 months
vrm_demo_viewedVigilantGRC (first-party)Records that you have already seen the product demo prompt so it is not displayed repeatedly30 days
intercom-*Intercom (third-party)Powers our in-product live chat and support widget; identifies returning visitors to show conversation history9 months
Marketing & advertising Require explicit consent — only set if you opt in

These cookies are used to deliver advertising messages relevant to you and your interests, and to measure the effectiveness of our marketing campaigns. They are set only if you provide explicit consent via our cookie banner. Withdrawing consent will not affect any advertising you see, but it will mean we cannot attribute campaign conversions to specific ad clicks.

Cookie nameProviderPurposeDuration
_fbpMeta (Facebook/Instagram)Used by Facebook to deliver a series of advertisement products; tracks visits across websites that use Meta Pixel3 months
li_fat_idLinkedInLinkedIn Insight Tag — measures campaign conversions and enables demographic reporting about visitors from LinkedIn ads30 days
_gcl_auGoogle AdsUsed by Google Ads to measure the effectiveness of advertising and to store and track conversions from Google Ads3 months

4. Third-party cookies and embedded content

Some pages on our website may include embedded content from third-party platforms — for example, video demonstrations hosted on Wistia or Vimeo, webinar registrations, or embedded maps. These third parties may set their own cookies when you interact with their content. We have no control over these cookies and they are not covered by this policy. We recommend reviewing the privacy and cookie policies of those third parties directly.

We carry out due diligence on third-party providers before embedding their content and avoid embedding services that set tracking cookies without consent.

When you first visit our website, a cookie consent banner is displayed. You may:

  • Accept all cookies — consent to all non-essential cookie categories (analytics, functional, marketing).
  • Manage preferences — choose which categories to accept or reject individually.
  • Reject all (non-essential) — decline all cookies except those strictly necessary for the website to function.

Your choices are stored in the cookie_consent cookie for 12 months, after which we will ask for your preferences again. You may change your preferences at any time by clicking the "Cookie settings" link in the footer of any page. Withdrawing consent does not affect the lawfulness of any cookie-setting that occurred before withdrawal.

We do not treat pre-ticked boxes, silence, or continued browsing as consent for non-essential cookies. Consent is recorded with a timestamp and the version of the policy in force at the time.

6. Browser controls

In addition to our cookie consent tool, most browsers allow you to manage cookies through their settings. You can typically choose to delete existing cookies, block future cookies, or be notified before a cookie is set. Please note that restricting cookies may affect the functionality of our website and Platform, including your ability to log in.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on. To opt out of interest-based advertising from multiple providers, visit Your Online Choices (EU) or Network Advertising Initiative (NAI).

7. Changes to this Cookie Policy

We review and update this Cookie Policy when we change the cookies we use, when relevant laws or guidance change, or at least annually. When we make significant changes, we will update the effective date at the top of this page and, where practicable, notify you via a refreshed consent banner or email. We encourage you to review this page periodically.

8. Contact us

If you have any questions about our use of cookies or this policy, please contact our Data Protection team:

Vigilant Risk Manager Ltd — Data Protection

privacy@vigilantgrc.com

United Kingdom

You can also read our full Privacy Policy for more information about how we process personal data.