Implementation Support

We don't just hand you the keys.

Every VRM customer gets a dedicated implementation team to configure, migrate, train, and launch — so you're live in days, not months.

Talk to Implementation Team

Your implementation journey

A structured 5-stage process with clear milestones and a dedicated project manager.

1
Discovery Workshop

We map your risk framework, methodology, and reporting requirements. Outputs: configuration blueprint and implementation plan.

2
Configuration

Our team configures categories, scoring matrices, custom fields, and report templates to match your blueprint.

3
Data Migration

We import your existing risks from spreadsheets or legacy systems in a single guided session. Clean, validated, and ready to go.

4
Training

Live role-specific training for risk owners, reviewers, and administrators. Recorded sessions and a full help centre included.

5
Go Live & Ongoing Support

Your dedicated Customer Success Manager runs quarterly check-ins and is available between sessions for any questions.

Ongoing success — not just a launch

Most software vendors disappear after go-live. We stay. Your CSM runs quarterly business reviews, monitors adoption, and proactively flags improvements.

  • Named Customer Success Manager
  • Quarterly business reviews
  • Priority support SLA
  • Access to product roadmap sessions
  • Help centre with video walkthroughs

Customer Success Portal

Ask us about implementation

Talk to the team that will actually run your implementation — before you sign anything.

Book a Demo